Shipping delays due to Covid-19 / Coronavirus
With the ungoing health crisis in the world due to the Covid-19 / Corona virus, many customers are experiencing or will experience delays in shipping times.
Because there are significantly less airplanes flying back and forth, it takes a lot longer for mail cargo to depart. If your parcel is departing from Latvia or USA (DEFENDERDRIVERS.COM Warehouses) to anywhere in the EU, or an item is being returned from outside the EU to Germany, any tracking does not update for a few weeks (!), this is considered normal at the moment.
All items shipped outside of the EU are experiencing long delays.
Inside of the EU specifically, because of the complete lock down in Italy, we are also seeing long delays in shipments to and from Italy.
France is experiencing mayor difficulties in shipments as well, with several days in which the distribution network is and will be closed. All shipments in France have delays.
Inquiries for parcels that are deemed 'lost':
These shipment delays also impact the times that bpost calculates before an item is deemed 'lost'. Right now, there are 4 extra weeks added to the 'regular' delays before an item can be deemed lost and an investigation will be started, as this crisis impacts the entire world and all cargo transport worldwide.
These numbers are the information that we received so far by bPost, and might change in the future.
Please note that these delays are entirely out of our control. Our staff cannot do anything about delays parcels nor will the postal service start investigations before the specified 'waiting time' is up.
This also applies to parcels that were already en route before this message!
Thank you for your understanding and patience.
We will update this page with more news once we receive it.