• Shipping within 1 to 7 business days after fulfillment.
• All the shipping estimates provided at checkout are based on average shipping times to your country. We want to let you know that there are multiple factors which may impact delivery times. Due to this please allow 1-2 days extra patience for the delivery (during busy periods e.g. holidays, customs can take a bit longer).
• See the delivery FAQs for details on shipping methods, costs and delivery times
• If you have any questions about your order or this process. Feel free to contact us.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: Heckscherstraße 54, 20253 Hamburg, Deutschland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping delays due to Covid-19 / Coronavirus
With the ungoing health crisis in the world due to the Covid-19 / Corona virus, many customers are experiencing or will experience delays in shipping times.
Because there are significantly less airplanes flying back and forth, it takes a lot longer for mail cargo to depart. If your parcel is departing from Latvia or USA (DEFENDERDRIVERS.COM Warehouses) to anywhere in the EU, or an item is being returned from outside the EU to Germany, any tracking does not update for a few weeks (!), this is considered normal at the moment.
All items shipped outside of the EU are experiencing long delays.
Inside of the EU specifically, because of the complete lock down in Italy, we are also seeing long delays in shipments to and from Italy.
France is experiencing mayor difficulties in shipments as well, with several days in which the distribution network is and will be closed. All shipments in France have delays.
Inquiries for parcels that are deemed 'lost':
These shipment delays also impact the times that bpost calculates before an item is deemed 'lost'. Right now, there are 4 extra weeks added to the 'regular' delays before an item can be deemed lost and an investigation will be started, as this crisis impacts the entire world and all cargo transport worldwide.
These numbers are the information that we received so far by bPost, and might change in the future.
Please note that these delays are entirely out of our control. Our staff cannot do anything about delays parcels nor will the postal service start investigations before the specified 'waiting time' is up.
This also applies to parcels that were already en route before this message!
Thank you for your understanding and patience.
We will update this page with more news once we receive it.